Terms and Conditions - Garden Clearance Kensington

Welcome to our comprehensive Terms and Conditions for the Garden Clearance services provided in Kensington. By engaging our services, you agree to adhere to the following terms outlined below. Please read this document carefully to understand your rights and obligations.

1. Service Description

Our Garden Clearance services encompass the removal of unwanted garden waste, including but not limited to:

Old plants and shrubs
Dead trees and branches
Garden furniture and equipment
Soil and topsoil removal

We aim to provide efficient and environmentally responsible clearance services, ensuring your garden is left clean and tidy.

2. Booking and Appointment

To schedule a garden clearance, you must:

Contact us through our official communication channels.
Provide accurate information about the scope of work.
Confirm the available slots based on our scheduling.

Appointments are subject to availability, and we reserve the right to reschedule in unforeseen circumstances.

2.1 Confirmation

Once your booking is confirmed, you will receive an email or SMS confirmation detailing the appointment time, date, and any preparatory steps you need to take.

3. Payment Terms

Payment for our services is structured as follows:

Deposit: A 50% deposit is required at the time of booking.
Final Payment: The remaining balance is due upon completion of the service.

We accept various payment methods, including credit/debit cards and bank transfers.

3.1 Late Payments

Payments not received within 14 days of the invoice date may incur a late fee of 5% per month.

4. Cancellation Policy

We understand that circumstances may change. To cancel or reschedule your appointment:

Notify us at least 48 hours in advance.
Cancellations made within 24-48 hours may incur a fee up to 50% of the total service cost.
Immediate cancellations (<24 hours before the appointment) may result in forfeiture of the deposit.

Repeated cancellations may affect future bookings.

5. Liability

While we take utmost care in performing our services, the following terms apply:

We are not liable for any pre-existing damages to your property.
Any damages caused during the clearance will be addressed promptly upon notification.
We recommend securing valuable or fragile items before the clearance.

Insurance: Our company maintains liability insurance to cover any unforeseen incidents during service delivery.

5.1 Client Responsibility

The client is responsible for:

Removing personal valuables from the garden prior to clearance.
Ensuring that all utilities (water, electricity) are safely managed.
Providing clear access to the garden area.

6. Environmental Commitment

We are committed to environmentally responsible practices:

Recycling all appropriate garden waste.
Composting organic materials where possible.
Minimizing carbon footprint through efficient operations.

Should you have specific environmental requests, please notify us in advance.

7. Health and Safety

Our team adheres to strict health and safety guidelines to ensure the well-being of both our staff and your property:

Wear appropriate protective gear during clearance.
Follow safe lifting and handling procedures.
Maintain a secure working environment to prevent accidents.

We also comply with all local regulations pertaining to garden clearance and waste disposal.

7.1 COVID-19 Precautions

In response to the ongoing pandemic, we have implemented additional safety measures:

Regular sanitization of tools and equipment.
Social distancing protocols for our team members.
Mask-wearing and personal hygiene practices enforced.

8. Dispute Resolution

We strive to resolve any issues amicably:

Notify us immediately of any concerns or disputes.
We will investigate and aim to provide a satisfactory resolution.
If a resolution cannot be reached, both parties agree to seek mediation.

By engaging our services, you agree to this dispute resolution process.

9. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time:

Updates will be communicated via email or our official channels.
Continued use of our services constitutes acceptance of the updated terms.

Please review these terms periodically to stay informed of any changes.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any legal disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in this region.

11. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will continue to be in full effect.

12. Acceptance of Terms

By engaging our Garden Clearance services in Kensington, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.

Thank you for choosing our services. We look forward to assisting you with your garden clearance needs.